Dance: The Cutting Edge

FREQUENTLY ASKED QUESTIONS

We're here to help

We’ve put together some commonly asked questions to give you more information about DTCE and what we offer. If you have a question that you can’t find the answer to, please use the contact us page.

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subscription/Membership

We offer 4 pricing (subscription) tiers; bronze, silver, gold, and platinum. You can view them HERE.

- What’s included in your subscription will depend on which tier you choose.

- Our platinum subscription will grant you access to EVERYTHING DTCE offers now and in the future PLUS access to our exclusive Facebook group!

We do offer a 5-Day Free Trial! Our free trial gives you complete access to the subscription tier of your choice.

 

NOTE: You will be required to enter a payment method when signing up for the free trial as a website security measure. As long as you cancel your subscription before it renews, you will not be charged.

What’s included in your subscription will depend on which tier you choose. Our platinum subscription will grant you access to EVERYTHING DTCE offers now and in the future PLUS access to our exclusive Facebook group!

No, there is no additional membership fee — only your subscription cost.

- We offer both! You may pay month-to-month for your subscription or you may want to consider saving 20% by purchasing a yearly subscription!

- If you choose the yearly subscription, you will be charged for the full year upon checkout and the 20% savings will be applied automatically.

No, your subscription does not expire. As long as your subscription is active (you are paying for it), you will have access to your courses.

You may give a subscription as a gift; however, we don’t offer gift subscriptions at this time. You would need to purchase and manage the subscription.

- Here are the steps on how to view your Invoices 

- Here are the steps on how to remove your saved credit card information 

- We offer both! You may pay month-to-month for your subscription or you may want to consider saving 20% by purchasing a yearly subscription!
- If you choose the yearly subscription, you will be charged for the full year upon checkout and the 20% savings will be applied automatically.

- Although we do not offer a discount for the Annual membership, even if you continue to subscribe for consecutive years; you will however have access to “new videos/content“ and your subscription price will NEVER increase!
- If you choose not to continue with your annual subscription, make sure to cancel prior to your automatic renewal yearly membership.

- Here are the steps on how to purchase a Monthly Subscription 

- Here are the steps on how to purchase a Yearly Subscription 

There are two ways to access a receipt for your purchase(s).

- First, you will receive receipt for all DTCE purchases via email.
- Secondly, you may access an invoice by clicking Membership Invoices from the drop-down menu in your profile. Your invoice(s) will be listed by date. Click on any date and your invoice for that date will open. You'll have the option to print it if you'd like to.

- If your payment failed, and you did not receive a specific error on the checkout form, we recommend first contacting your bank or card provider.
- A blocked charge is the most common reason for payment issues, so contacting your bank may help clarify the issue.
- If your bank can confirm they're not blocking the charge, please contact us so we can take a look.

- Always make sure that you are signed in with the email address that you used when you signed up. If you are not signed in you will only see sample videos.

We offer both monthly/annual subscriptions. You may pay month-to-month for your subscription or you may want to consider saving 20% by purchasing a yearly subscription! If you choose the yearly subscription, you will be charged for the full year upon checkout and the 20% savings will be applied automatically.

Platinum - Monthly - $54.99
ACCESS ALL GENRES
$54.99 MONTHLY
$527.99 ANNUALLY
(Or Save 20% When Billed Annually)
Includes Access To All Genre Video Bundles + Syllabus
2 Users (You + 2)
More Users Available - $8.99 Each
Syllabus Included
Video-Based Lesson Plans - Additional Fee
Tips & Tricks
Step-By-Step Tutorials
Regular Updates
Interactive Skill Charts (Coming Soon)

Our Platinum Subscription does not include Video-Based Lesson Plans. However, they are available for an additional fee.

- Yes, the teachers have access on their home computers to view the work without any extra charge.
- We offer a Multi-access User feature for Platinum and Gold Members.
- The Sponsored discount code is applicable for you to share your membership with two (2) additional faculty members/dance teachers within your studio/organization.

purchased products

- Here are the steps to access your Purchased Products

- Here are the steps to access your Purchased Syllabus

- Here are the steps to find/watch Full Length Videos

- Here are the steps to watch Sample Videos

- Our videos are complete dance courses. Most course videos average 2-5 hours and each video course is made up of several lessons that range from 5-25 minutes.
- Some classes may have longer lessons.

- You will have access to your course modules/videos, based on your subscription tier, for as long as you maintain (pay for) your subscription.

- Currently, we offer a subscription-based product; therefore, downloading our videos is not permitted.

- You may view DTCE videos on any device that has an internet connection, supports a browser, and supports playback of videos. (Phones, tablets, computers, SmartTVs, etc.)

- As long as you are paying for your subscription, you’ll have access to the videos in the genre you’ve subscribed to and based on your subscription tier.
NOTE: There is an exception. If you change from one genre to another genre, you will lose access to your former chosen genre. (e.g. You’ve purchased the Bronze subscription and have access to one (1) genre and have chosen Traditional Ballet, but want to change your genre to Hip Hop. You may make that change—for an additional fee—however, you will lose access to Traditional Ballet when you make the change.)
- If you have questions about this, please Contact Us and one of our support team members will be in touch.
- Please allow at least 24–36 hours for a response from our team.
- Our support team works Monday thru Friday from 8:00 AM to 5:30 PM. If your request is sent outside of those hours, please allow 24–36 hours from the next business day.

- You can use Google Chrome or Safari.

- Yes. You may buy as many syllabus as you'd like.

- Yes. You may change your genre as many times as you'd like.

We do not currently sell complete genres. We offer four tiers in our subscription plan that allow access to complete genres.

Yes! We offer all of our series as a stand-alone purchase.

Your access begins as soon as you make your purchase. That way you can work through more than one genre or series at a time (e.g. You can learn Hip Hop at the same time you’re learning Jazz.)

Please Contact Us and one of our support team members will be in touch. Please allow at least 24–36 hours for a response from our team. Our support team works Monday thru Friday from 8:00 AM to 5:30 PM. If your request is sent outside of those hours, please allow 24–36 hours from the next business day.

Our DTCE courses are progressive by design and are great for preschoolers through adults. That means that your preschooler can start with the Primary for Tots Series and progress through the more difficult courses as they master the required skills to move to the next level! Our video descriptions will tell you if a student will need to have mastered certain skills or have any kind of prerequisites (either from a dance class/studio or from one of our lower-level courses) before attempting a higher level.

There is no time limit for completing a course. Go at your own pace.

- Syllabus prices vary. Here are the links to Acrobatics, Tap, and Jazz Genre where you can view the price for each Series.

- If you avail our PLATINUM SUBSCRIPTION, you will have an all access pass to our complete extensive VIDEO LIBRARY with corresponding SYLLABUS. It includes 10 Dance Genre Video Bundles + Syllabus (65+ Courses, 3000+ Lessons).

At this time, we do not offer single video purchases. However, we do offer single SERIES purchases which would include all videos available in whatever series you choose.

- Our Jazz Course - Instructional Videos/Syllabus is recommended for ages 7-16 years old. Please keep in mind the material presented is at the discretion of the teacher depending on the level of the student/class.

- All videos are available at the time of purchase. You can view your videos by clicking Purchased Products on the Navigation Bar.

- No, syllabus do not include lesson plans. However, currently, we offer Lesson Plan Templates which allows you to create your own lesson plan using our DTCE Syllabus.

Yes! Our Syllabus are available for download after purchase.

There are two ways to purchase Videos and Syllabus:
1. Stand Alone
2. Subscription

No. Our program is subscription based and we use an online streaming platform.

All of our courses and their syllabi can be used by students, teachers, and studio owners to help design curricula; however, we don’t currently offer training programs specifically for teachers.

We currently do not offer an app. It is, however, something we may consider in the future.

billing

At this time we accept Visa, Mastercard, American Express, and Discover

You can do this from your Membership Details page. Click the drop-down menu next to your name and/or profile picture and then click “Membership Details.” Follow the prompts to update/change your billing information.

You can remove your saved credit card and replace it with another payment method in the Membership Details section. Click the arrow next to your name/profile picture and choose "Membership Details." You will be taken to the page where you can edit your payment information.

Yes. You will get a receipt when you purchase a subscription. You will also be able to access all past invoices/receipts. Click on the drop-down menu for your account then click Membership Invoices and it will take you to your invoices.

Yes, your credit card information is secure. We use Stripe (Stripe.com) as our payment processing platform. You can read more about their security protocols HERE if you’d like.

User Account Setting

- Here are the steps to Sign Up/Create an Account/Register - New Members

Please Contact Us and one of our support team members will be in touch. Please allow at least 24–36 hours for a response from our team. Our support team works Monday thru Friday from 8:00 AM to 5:30 PM. If your request is sent outside of those hours, please allow 24–36 hours from the next business day.

Yes, you can add a profile picture. To do this, you will need to click on the drop-down menu for your account and then click My Profile. That will take you to the page where you can add/change your profile picture.

You can change your password by clicking on the drop-down menu by your name or profile picture and choosing Change Password. From there you will be taken to the page where you can enter a new password. Please be aware that you will have to enter your old password to do this. 

If you have forgotten your password, please follow the “forgot password” steps to reset your password.

You may change your email by clicking on the drop-down menu next to your name or profile picture and selecting My Profile. You will be taken to the page where you can change your email.

- Yes, you can add a profile picture.
- To do this, you will need to click on the drop-down menu for your account and then click My Profile.
- That will take you to the page where you can add/change your profile picture.

- You can log out anytime by clicking here, or visiting your profile button on the upper right-hand corner and clicking Sign out.

You may Contact Us and one of our support team members will be in touch. Please allow at least 24–36 hours for a response from our team. Our support team works Monday thru Friday from 8:00 AM to 5:30 PM. If your request is sent outside of those hours, please allow 24–36 hours from the next business day.

lesson plans

Our Platinum Subscription does not include Video-Based Lesson Plans. However, they are available for an additional fee.

executive membership

- There is NO upfront cost. Enjoy unlimited access to innovative teaching tools that directly impact your students' growth with the most comprehensive dance Curriculum available from Dance Teacher's Cutting Edge.

- Commission is earned via per student enrolled in DTCE under the direction of PRC Dance - Membership Valid for 1 year (minimum 25 students enrolled).

- Yes. Our all DTCE Accredited Courses are included with the Executive Membership.
Here's the link to Executive Membership guidelines

- Unlimited - Teacher's Discretion

change/upgrade

To change your subscription plan, you will need to click on the drop-down menu next to your name or profile picture. From there, click on the Membership Details option and you will be taken to the page where you can change your subscription.

- Here are the steps to upgrade subscription during the free trial

- Here are the steps to change subscription

- Here are the steps to switch genres (Bronze & Silver)

- Please cancel your PLATINUM MONTHLY membership and upgrade to PLATINUM ANNUALLY.

Here are the steps:

On the navigation bar-
1. Go to your Profile
2. Then Membership details
3. Select Cancel Membership

To upgrade to Platinum Annual, please follow the same process you did when you originally signed up. However, don't forget to switch Platinum Monthly to Platinum Annually ( instant access to ALL DTCE Instructional Videos & Syllabus).

RE: $19.99/month accredited teacher training …
$19.99/ month-This is a BRONZE MEMBERSHIP monthly subscription (access 1 dance genre- syllabus not included)

PROMOTION/DISCOUNT/COUPON

You will have the option to enter your coupon code at checkout and the discount will be applied automatically.

DTCE coupon codes are for single use (you can’t use your friend’s coupon code)  and some do have an expiration date. If you have a coupon code that you have not used before and that you did not receive from someone other than DTCE, please Contact Us and one of our support team members will be in touch. Please allow at least 24–36 hours for a response from our team. Our support team works Monday thru Friday from 8:00 AM to 5:30 PM. If your request is sent outside of those hours, please allow 24–36 hours from the next business day.

- Here are the steps on how to share Multi-Access User (Paid Subscriber DTCE Member)

- Here are the steps to Access Sponsored Code (Staff Member of DTCE Subscriber)

technical

- Log out of the device that you originally signed up with "Security Feature: Cannot be logged in to two devices at one time" - Try logging in on your ipad with the original user name and password - In order to view the videos go to Genres >>>> https://www.dancethecuttingedge.com/dance-genres/ and click on any genre that you want to watch - Please note: you must be signed in with the email address that you used to create your account in order to see the premium videos

- If you're seeing a "Code already redeemed" error, it's likely that you have redeemed the code already by clicking the link once and inputting your email address. - If you've already redeemed, you should have received another, separate email from us that contains a link to watch.

cancel/refund

If you’d like to cancel your subscription, you may do so by going to your account, then Membership Details, and follow the prompts. From there you may also upgrade or downgrade your subscription.

Because DTCE is a subscription-based product, and you also have an option to sign up for a free trial prior to purchase, we do not offer refunds.

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