Dance: The Cutting Edge

FREQUENTLY ASKED QUESTIONS

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We’ve put together some commonly asked questions to give you more information about DTCE and what we offer. If you have a question that you can’t find the answer to, please use the contact us page.

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We offer 4 pricing (subscription) tiers; bronze, silver, gold, and platinum. You can view them HERE.

We do offer a 5-Day Free Trial! Our free trial gives you complete access to the subscription tier of your choice.

 

NOTE: You will be required to enter a payment method when signing up for the free trial as a website security measure. As long as you cancel your subscription before it renews, you will not be charged.

What’s included in your subscription will depend on which tier you choose. Our platinum subscription will grant you access to EVERYTHING DTCE offers now and in the future PLUS access to our exclusive Facebook group!

No, there is no additional membership fee — only your subscription cost.

We offer both! You may pay month-to-month for your subscription or you may want to consider saving 20% by purchasing a yearly subscription! If you choose the yearly subscription, you will be charged for the full year upon checkout and the 20% savings will be applied automatically.

We do not currently sell complete genres. We offer four tiers in our subscription plan that allow access to complete genres.

Yes! We offer all of our series as a stand-alone purchase.

Your access begins as soon as you make your purchase. That way you can work through more than one genre or series at a time (e.g. You can learn Hip Hop at the same time you’re learning Jazz.)

Please Contact Us and one of our support team members will be in touch. Please allow at least 24–36 hours for a response from our team. Our support team works Monday thru Friday from 8:00 AM to 5:30 PM. If your request is sent outside of those hours, please allow 24–36 hours from the next business day.

No, your subscription does not expire. As long as your subscription is active (you are paying for it), you will have access to your courses.

To change your subscription plan, you will need to click on the drop-down menu next to your name or profile picture. From there, click on the Membership Details option and you will be taken to the page where you can change your subscription.

At this time we accept Visa, Mastercard, American Express, and Discover

You will have the option to enter your coupon code at checkout and the discount will be applied automatically.

DTCE coupon codes are for single use (you can’t use your friend’s coupon code)  and some do have an expiration date. If you have a coupon code that you have not used before and that you did not receive from someone other than DTCE, please Contact Us and one of our support team members will be in touch. Please allow at least 24–36 hours for a response from our team. Our support team works Monday thru Friday from 8:00 AM to 5:30 PM. If your request is sent outside of those hours, please allow 24–36 hours from the next business day.

You can do this from your Membership Details page. Click the drop-down menu next to your name and/or profile picture and then click “Membership Details.” Follow the prompts to update/change your billing information.

You can remove your saved credit card and replace it with another payment method in the Membership Details section. Click the arrow next to your name/profile picture and choose "Membership Details." You will be taken to the page where you can edit your payment information.

You may give a subscription as a gift; however, we don’t offer gift subscriptions at this time. You would need to purchase and manage the subscription.

Yes. You will get a receipt when you purchase a subscription. You will also be able to access all past invoices/receipts. Click on the drop-down menu for your account then click Membership Invoices and it will take you to your invoices.

Yes, your credit card information is secure. We use Stripe (Stripe.com) as our payment processing platform. You can read more about their security protocols HERE if you’d like.

If you’d like to cancel your subscription, you may do so by going to your account, then Membership Details, and follow the prompts. From there you may also upgrade or downgrade your subscription.

Because DTCE is a subscription-based product, and you also have an option to sign up for a free trial prior to purchase, we do not offer refunds.

Our DTCE courses are progressive by design and are great for preschoolers through adults. That means that your preschooler can start with the Primary for Tots Series and progress through the more difficult courses as they master the required skills to move to the next level! Our video descriptions will tell you if a student will need to have mastered certain skills or have any kind of prerequisites (either from a dance class/studio or from one of our lower-level courses) before attempting a higher level.

Our videos are complete dance courses. Most course videos average 2-5 hours and each video course is made up of several lessons that range from 5-25 minutes. Some classes may have longer lessons.

You will have access to your course modules/videos, based on your subscription tier, for as long as you maintain (pay for) your subscription.

There is no time limit for completing a course. Go at your own pace.

At this time, we do not offer single video purchases. However, we do offer single SERIES purchases which would include all videos available in whatever series you choose.

No. Our program is subscription based and we use an online streaming platform.

Currently, we offer a subscription-based product; therefore, downloading our videos is not permitted.

You may view DTCE videos on any device that has an internet connection, supports a browser, and supports playback of videos. (Phones, tablets, computers, SmartTVs, etc.)

As long as you are paying for your subscription, you’ll have access to the videos in the genre you’ve subscribed to and based on your subscription tier. 

NOTE: There is an exception. If you change from one genre to another genre, you will lose access to your former chosen genre. (e.g. You’ve purchased the Bronze subscription and have access to one (1) genre and have chosen Traditional Ballet, but want to change your genre to Hip Hop. You may make that change—for an additional fee—however, you will lose access to Traditional Ballet when you make the change.) 

If you have questions about this, please Contact Us and one of our support team members will be in touch. Please allow at least 24–36 hours for a response from our team. Our support team works Monday thru Friday from 8:00 AM to 5:30 PM. If your request is sent outside of those hours, please allow 24–36 hours from the next business day.

You may use any browser to view our site and our videos.

All of our courses and their syllabi can be used by students, teachers, and studio owners to help design curricula; however, we don’t currently offer training programs specifically for teachers.

We currently do not offer an app. It is, however, something we may consider in the future.

Please Contact Us and one of our support team members will be in touch. Please allow at least 24–36 hours for a response from our team. Our support team works Monday thru Friday from 8:00 AM to 5:30 PM. If your request is sent outside of those hours, please allow 24–36 hours from the next business day.

Yes, you can add a profile picture. To do this, you will need to click on the drop-down menu for your account and then click My Profile. That will take you to the page where you can add/change your profile picture.

You can change your password by clicking on the drop-down menu by your name or profile picture and choosing Change Password. From there you will be taken to the page where you can enter a new password. Please be aware that you will have to enter your old password to do this. 

If you have forgotten your password, please follow the “forgot password” steps to reset your password.

You may change your email by clicking on the drop-down menu next to your name or profile picture and selecting My Profile. You will be taken to the page where you can change your email.

You may Contact Us and one of our support team members will be in touch. Please allow at least 24–36 hours for a response from our team. Our support team works Monday thru Friday from 8:00 AM to 5:30 PM. If your request is sent outside of those hours, please allow 24–36 hours from the next business day.